AI assistant and data privacy

Ask Air-M

Click Ask Air-M at the bottom right of the app to ask a question at any time, in English or Bahasa Indonesia. The assistant answers from this manual and, if your company allows it, from your own data. For example:

• "Why is invoice INV-2026-0041 not in the report yet?"
• "How much Kopi Toraja 250 g is in stock, and does it need reordering?"
• "How do I add overtime to this month's payroll?"
• "What does 'would exceed the credit limit' mean?"

What the assistant does not do: change data. It does not create, change, approve or delete anything. It explains the steps and you carry them out, so the audit trail always shows clearly who did what.

The assistant only sees what you are allowed to see. A user with the Sales role cannot get the assistant to open salary data, for example.

AI answers can be wrong. For important decisions, especially tax and finance, check the figures in the module concerned.

Talk to the team

If the assistant cannot solve your problem, click Talk to the team in the assistant window. Air-M creates a ticket containing the whole conversation and the page you are on, so you do not need to explain again. See Help and support.

Where your data is

• Paying customers' data is stored in Google Cloud, Jakarta region, with daily backups kept for 30 days, also in Jakarta, plus daily backups to a bucket your company owns (see Your data).
• Demo companies (the 48-hour trial) run on a separate trial server, without daily backups, and are deleted after the trial. Do not enter real data there.
• Every company is kept separate: every record belongs to one company and every request is checked for access.
• Every change is recorded in the audit trail: who, what and when.

AI and your data

The AI model behind the assistant runs on the AI provider's servers outside Indonesia. When the assistant reads data to answer a question, the relevant pieces of data are processed briefly outside Indonesia and are not kept by the assistant outside the conversation. Your main data stays stored in Jakarta.

To keep this to a minimum:

• The assistant only fetches the data needed for that question.
• An owner or admin can switch off data access in Team & settings. The assistant can still answer how-to questions from the manual, without reading company data.