Error messages and common problems

Air-M shows its messages in the language you chose (ID/EN at the top right). Find part of the message below. The Bahasa Indonesia version of every message is on the Bahasa Indonesia page (button at the top).

Signing in and access

Message	Meaning	What to do
Email or password is incorrect	Wrong email or password	Check upper/lower case. Forgot it? See Team and account
Your session has expired. Sign in again.	The 8-hour session has ended	Sign in again
Your session has ended. Sign in again.	The password or two-step login was changed, so old sessions were closed	Sign in again
Too many failed sign-in attempts	The account is locked for 15 minutes after 5 wrong attempts	Wait, or ask an admin to Reset password
Enter the 6-digit code from your authenticator app	Two-step login is on	Type the code from the app on your phone
Your company requires two-step login for your role	Your company requires it and you have not set it up	Click Set up two-step login and follow the steps. See Team and account
Turn on two-step login for your own account first	You are requiring it for your own role	Turn it on for your account first, then save again
That code is not right	Wrong code, or the phone's clock is off	Use the newest code; turn on automatic time on the phone
Your role does not allow this action	Your role does not include that action	Ask an owner/admin to change your role
You no longer have access to this company	Your access was removed	Contact the company's owner/admin
Could not reach the Air-M server	The internet connection dropped	Check the connection and try again. Unsaved data needs to be entered again

Stock and purchasing

Message	Meaning	What to do
Not enough item in warehouse: x there, y needed	Not enough stock; stock cannot go negative	Receive goods that have arrived, transfer from another warehouse, finish production, or do a stock count
Minimum order for SKU is ...	The PO quantity is below the minimum order	Raise the quantity or change the item's minimum order
Purchase order ... is still waiting for approval	The PO has not been approved	Get it approved in Approvals
Not enough material: ...	Production components are short	Open Material plan, click Buy
Release work order ... before reporting output	The work order is still Planned	Click Release first

Sales and finance

Message	Meaning	What to do
... would exceed the credit limit	Receivables + this order are over the credit limit	Collect payment or request a higher limit
Confirm order ... before delivering it	The order is still a Draft	Click Confirm
Order ... is already invoiced	The order has been delivered and invoiced	Nothing to do
Debits (...) and credits (...) must be equal	The journal does not balance	Make total debits equal total credits
A journal line is either a debit or a credit, not both	One line has both a debit and a credit	Split it into two lines
Account ... does not exist or is inactive	Wrong account code	Check the code in Trial balance, or add the account with the chart of accounts import
Account ... is not a cash or bank account	Payments must come from/go to a cash or bank account	Choose a cash/bank account
Opening balances are out by Rp ...	The opening balances do not balance	Check the files, or choose to post the difference to 3201 Laba Ditahan
Opening balances were already posted	Opening balances are posted only once	Correct them with a manual journal

Manufacturing, projects and assets

Message	Meaning	What to do
... has no bill of material yet	The finished good has no BOM	Create one in Manufacturing → Bills of material
Report between 1 and n units	The output is more than what is left on the work order	Report up to the remaining quantity
Link a customer before initiating the project	The project has no customer	Edit the project and choose a customer
Set the contract value and cost budget before signing the contract	Contract value/budget is empty	Edit the project and fill in both
Milestones would exceed the contract value	Milestones add up to more than the contract	Reduce the milestones or update the contract value
Bill milestones during delivery or collection	The project is not at Delivery yet	Move the project forward
Depreciation cannot be run for a future month	The depreciation month is in the future	Choose the current or an earlier month
Residual value cannot exceed cost	Salvage value is higher than cost	Correct the figures

Human Capital and payroll

Message	Meaning	What to do
Those dates fall on a weekend	The leave dates are only Saturday/Sunday	Choose working days
... becomes entitled to annual leave after 12 months of service	Less than a year of service	Use another leave type if it fits
... has x annual leave days left	Not enough leave balance	Request fewer days
Post or delete the ... draft before starting another payroll	A draft payroll is still open	Post or delete that draft
Payroll for ... already exists	Payroll for that month has been created	Open the existing payroll
Payroll ... is already posted and cannot change	The payroll has been posted	Correct it next month with Adjust
Deductions are larger than ...'s pay for the month	Deductions exceed that month's pay	Reduce the deductions
No employees are active in that month	No active employees in that month	Check the employees' start dates
Give the last working day when an employee leaves	Leaving status without a date	Fill in Last working day

Approvals

Message	Meaning	What to do
You cannot approve your own request	You cannot approve your own request	Ask another colleague with the right role
This request was already approved / rejected	Already decided	Nothing to do
No Approve/Reject buttons	The request is not your role's to decide; it shows under Waiting for others	See who can decide it in Approvals

Other

"Something went wrong on our side": an error on the Air-M server, which is recorded in our logs. Try again in a few minutes; if it keeps happening, contact us and say what you were doing.
The screen still shows the old version after an update: do a full reload with Ctrl+Shift+R (Mac: Cmd+Shift+R).
Workbench figures do not change: reload the page (F5). Figures are calculated when the page opens.
Data does not show in search: type at least 2 letters. Search covers invoices, SKUs, customers, sales orders and purchase orders.
I cannot see employee salaries: only Owner, Admin, Finance and HR can see salaries.
The two-step login QR code opens a strange website: do not scan it with the normal camera or a QR scanner app. Scan it from inside the authenticator app (see Team and account).