Help and support
How to get help from the AI assistant and the Air-M team, what to include, and what the subscription covers.
The quickest route
- Search this manual. Most how-to questions and error messages are covered here. The User manual link at the top of the app opens it in your language.
- Ask Air-M in the app, 24 hours a day. The assistant can check your data to explain what happened.
- Talk to the team from the assistant window. The ticket already includes your conversation and page.
- Email support@air-m.online if you cannot sign in to the app.
When you need the Air-M team
- Something looks like a bug: figures do not match, a button does not work, or "Something went wrong on our side" keeps appearing.
- Data corrections you cannot make yourself.
- An account used at several companies with a forgotten password.
- Billing and subscription questions.
To get it solved quickly, include
- What you wanted to do, and what happened.
- Document numbers (for example
INV-2026-0041,PO-2026-0007) and the exact error message. - A screenshot if you have one.
Never send your password to anyone, including the Air-M team. We will never ask for it.
What the subscription covers
All modules, updates, daily data backups and support. Implementation and training are offered separately. Prices are on Air-M.online and exclude PPN.